Talismania Jewelry FAQ
Materials & sourcing
What are your pieces made of?
Solid 14K gold, set with Montana sapphires and natural diamonds. Our Wildfire collection uses lab-created ruby with lab-grown diamond accents, named as such.
Where do your stones come from?
Our Montana sapphires are mined at Rock Creek and along the Missouri River, and many are traceable to the mine. You can read the full story on our Materials & Craft page.
Are your sapphires heat treated?
Yes, unless a piece states otherwise. Heat treatment is standard practice across the industry and permanent. We do work with individual natural unheated stones, and those are always identified as such.
Are your materials responsibly sourced?
Our primary manufacturing partner is certified by the Responsible Jewellery Council, so the pieces they craft for us are made to that standard. More on our Materials & Craft page.
Orders, shipping & packaging
How much does shipping cost?
Domestic shipping is free on orders over $50. Orders under $50 ship at a flat $6.95. Every order is fully insured, and you will receive tracking the moment it ships.
How long will my order take?
In-stock pieces ship promptly. Made-to-order pieces take 4–6 weeks to craft.
How will my jewelry be packaged?
Every order arrives in our signature Talismania box with a storage pouch, ready for gifting. Luxury gift wrap is available at checkout.
Returns, warranty & repairs
What is your return policy?
We accept returns on unworn, undamaged pieces within 30 days of delivery. Custom and personalized pieces are final sale. Full details on our Returns & Repairs page.
How do I start a return?
Email shop@talismania.co with your order number and we will guide you through it.
Is my jewelry covered by a warranty?
Every Talismania piece carries a lifetime warranty against manufacturing defects, valid with proof of purchase.
Do you offer repairs?
Yes. Repairs are complimentary on pieces covered under our lifetime warranty, with proof of purchase. Work outside warranty is available for a fee, depending on the piece. See Returns & Repairs to begin.
Care & sizing
How do I care for my jewelry?
Store each piece in your Talismania pouch or box, clean with a soft, non-abrasive cloth, and avoid harsh chemicals. See our Jewelry Care page for details.
How do I find my ring size?
Refer to our Size Guide for step-by-step instructions.
Custom, authenticity & the brand
Do you make custom designs?
Yes — we take on a limited number of custom and bespoke commissions. Start on our Custom & Bespoke page.
Where can I buy Talismania in person?
See our Stockists page for our retail partners.
How do I verify the authenticity of a piece?
Every Talismania design is original and documented in our archive. Email shop@talismania.co with photos and any purchase information, and we will verify it against our records.
Where is Talismania located?
Talismania is owned and operated in Red Lodge, Montana, and every design is created by founder Elizabeth Graham.
How do you protect my data?
We follow industry-standard security practices and never sell your information. See our Terms of Service and Privacy Policy for full details.